Welcome page Already Registered? Log back in! Customer Onboarding Coordinator Job Locations US-OH-Dayton Category IT Overview

As a Customer Onboarding Coordinator you will work on cross-departmental collaboration with IT, Accounting, Operations, Pricing, Billing and Customer Service to establish and effectively support customer accounts.

Responsibilities Crosstrain with IT, Accounting, Operations, Pricing, Billing and Customer Service to understand the different criteria needed to establish a customer accountUse independent judgement to create and maintain documentation of customer/trading partner contacts, custom requirements and integration detailsAnalyze, design and develop customer EDI integrations, including communication setup, map editing and business rule processesExercise discretion while providing data about Dayton Freight and our internal systems and capabilities upon requestUse independent judgement to understand internal technical capabilities and the needs of an account to ensure internal parties have required information for proper setupAttend initial onboarding and established customer change events to understand customer needs and coordinate needs with appropriate department for implementation of those needsBe a central resource for all internal groups on customer troubleshooting and setup needsWork with Collections to ensure customer data requirements are being met for prompt paymentMonitor first shipments and invoicing to ensure everything is processing properlyProvide clear instruction and expectations to departments that will require follow-up or continual customer careCoordinate testing of customer integrations and change requestsProvide integration support for the Dayton Freight API, validating proper setup and use when applicableMaintain project/task lists with current status and applicable informationContinuously improve processes Qualifications Positive team-oriented attitudeStrong written and verbal communication skillsStrong critical thinking and problem solving skillsPassion for learning and continuous improvementAbility to apply commonly accepted EDI principles Benefits Stable and growing organizationCompetitive weekly payProfessional, positive and people-centered work environmentFast-paced work environmentComprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.Paid holidays (8); paid vacation and personal days Options Click here to apply for this jobApplyEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs

Software Powered by iCIMS
www.icims.com