Customer Operations Analyst
Four Hands
Customer Operations Analyst
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
\nConsistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.\n
We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.\n
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.
At Four Hands, we’re all about delivering exceptional service and continuously improving to help our customers thrive. As a Customer Operations Analyst, you’ll play a key role in making sure our clients are not only satisfied, but also set up for long-term success. You’ll use data and insights to streamline processes, drive efficiency, and ensure seamless customer experiences from start to finish.
In This Role\nDrive customer success by meeting SLAs, managing integrations, and ensuring smooth onboarding experiences\nWork directly with customers, carriers, and IT teams to set up services like API integrations and routing portals\nCollaborate with internal teams to understand customer goals and challenges, helping shape operational strategies\nLead engaging, data-driven training sessions to empower internal teams and maximize product use\nBuild lasting relationships with customers, using insights to optimize operational performance and ensure their success\nDive into data to identify opportunities for process improvements and better outcomes for customers and the business\nCreate and maintain dashboards and reports to track key performance metrics like SLA trends, shipping costs, and churn rates\nUse predictive analytics to spot trends and forecast future needs\nProvide real-time insights into operations, identifying bottlenecks and inefficiencies to improve performance\nAnalyze customer data to provide personalized, actionable recommendations that elevate the customer experience\nOther duties as assigned by Management\nUphold our core values and be a valuable member of the Four Hands team:\nBe open and honest\nReach for excellence\nAct with responsibility\nValue the whole person\nEnjoy the journey\n\n\n
The Ideal Person\n4+ years of experience in customer service, quality assurance, or data analysis roles\nStrong skills in data analysis and visualization tools like Excel, Tableau, and Power BI\nBachelor’s Degree in Business, Data Analytics or a related field\nBasic programming knowledge in SQL and Python for data automation and analysis\nExperience with system integrations and troubleshooting, with a preference for WMS, ERP, and D365\nStrong ability to leverage analytics to inform decision-making and process optimization\nFamiliarity with CRM systems, ticketing tools, or customer success platforms\nExcellent interpersonal skills for building strong client relationships\nStrong organizational skills with the ability to manage multiple priorities\nExperience in conducting data-driven training or onboarding sessions\nProactive and adaptable with a focus on continuous improvement\n
Department: Warehouse Operations
Employment Type: Full Time
Location: Buda, Texas
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
\nConsistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.\n
We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.\n
Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.
At Four Hands, we’re all about delivering exceptional service and continuously improving to help our customers thrive. As a Customer Operations Analyst, you’ll play a key role in making sure our clients are not only satisfied, but also set up for long-term success. You’ll use data and insights to streamline processes, drive efficiency, and ensure seamless customer experiences from start to finish.
In This Role\nDrive customer success by meeting SLAs, managing integrations, and ensuring smooth onboarding experiences\nWork directly with customers, carriers, and IT teams to set up services like API integrations and routing portals\nCollaborate with internal teams to understand customer goals and challenges, helping shape operational strategies\nLead engaging, data-driven training sessions to empower internal teams and maximize product use\nBuild lasting relationships with customers, using insights to optimize operational performance and ensure their success\nDive into data to identify opportunities for process improvements and better outcomes for customers and the business\nCreate and maintain dashboards and reports to track key performance metrics like SLA trends, shipping costs, and churn rates\nUse predictive analytics to spot trends and forecast future needs\nProvide real-time insights into operations, identifying bottlenecks and inefficiencies to improve performance\nAnalyze customer data to provide personalized, actionable recommendations that elevate the customer experience\nOther duties as assigned by Management\nUphold our core values and be a valuable member of the Four Hands team:\nBe open and honest\nReach for excellence\nAct with responsibility\nValue the whole person\nEnjoy the journey\n\n\n
The Ideal Person\n4+ years of experience in customer service, quality assurance, or data analysis roles\nStrong skills in data analysis and visualization tools like Excel, Tableau, and Power BI\nBachelor’s Degree in Business, Data Analytics or a related field\nBasic programming knowledge in SQL and Python for data automation and analysis\nExperience with system integrations and troubleshooting, with a preference for WMS, ERP, and D365\nStrong ability to leverage analytics to inform decision-making and process optimization\nFamiliarity with CRM systems, ticketing tools, or customer success platforms\nExcellent interpersonal skills for building strong client relationships\nStrong organizational skills with the ability to manage multiple priorities\nExperience in conducting data-driven training or onboarding sessions\nProactive and adaptable with a focus on continuous improvement\n
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