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POSITION SUMMARY:
As a Customer Operations Specialist, you will be responsible for successfully managing orders through both telephony and electronic ordering. This will include following communication scripts, handling various topics and acting as a liaison between our company and its customers. In addition, you will be responsible for verifying and reconciling financial information, which includes order to cash.
Responsibilities
KEY RESPONSIBILITIES:
Answers and resolves customer inquiries within committed time framesEstablishes and maintains strong customer relationships with sound knowledge of order processing and conflict resolutionWorks in a team-structured environment to provide support to other members of the Customer Operations teamPromotes compliance and embraces continuous quality improvementMaintains current contact documentation within CRM related to customer accountsMaintain records of routine accounting transactions, ensuring internal processes are properly documented, compliant and controlledValidates contract pricing, units of measure, credit limits and licensor within applicable systems and updates as appropriateAccurately manages invoicing and finance management for the customer
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
MINIMUM JOB REQUIREMENTS:
High School diploma or equivalentTwo years of previous billing and invoicing experienceTwo years of experience providing customer service to internal and external partiesWorking knowledge of Microsoft Office Suite including Word, Excel, and Outlook
KNOWLEDGE, SKILLS & ABILITIES:
Previous billing and invoicing experienceDemonstrates strong data and information analysisStrong experience providing customer service to internal and external partiesKnowledge of CRM and cloud-based softwareStrong time management, organizational skills, initiative, professional demeanor and positive attitudeAbility to communicate effectively both orally and in writingAbility to promote a positive team environment
PHYSICAL DEMANDS:
Location of job activities 100% insideExtensive manual dexterity (keyboarding, mouse, phone)Use of phone for communicationSit for prolonged periods of timeOccasionally stoop, kneel, and crouchOccasionally lift, carry, and move up to 25 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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