Customer Operations Specialist

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

This customer delivery position will manage and execute all the tasks required for the solution fulfilment for standard, partner connection, programmatic accounts supported by the Solution Design. The Customer Operations Specialist (COS) requires a solid understanding of the Customer Solution for Programmatic Accounts and will be responsible for the programmatic document process, partnering with Sales and the Customer Relationship Manager and engaging credit, CAS or CRM as needed. The COS follows established guidelines and policies and provides input for process improvements, escalating to the Customer Relationship Manager any changes required to the existing Solution Design.

How you'll make your mark:

Responsible for programmatic document process

Manage and execute all the task required for the solution fulfilment for standard, partner connection, programmatic accounts supported by a Solution Design

Solid understanding of Customer Solution for standard, programmatic accounts

Escalate to Customer Relationship Manager any changes required to the existing Solution Design

Can apply subject matter knowledge and expertise to solve common business issues. Provide input for process improvements

COS will play an important role in managing the Sales forecast for programmatic accounts. Timely updating volume forecast for programmatic accounts.

Funding and booking Schedule of Authority (SOA)

Manage and execute all the tasks required for the delivery of standard, programmatic solutions

Compliance with established guidelines and policies. Can evaluate unique circumstances and make recommendations.

Knowledge of systems and tools to manage all tasks

Monitor Supplier Payments and Volume Targets

Communication with partners, customers, colleagues as required

Partner with Sales and Customer Relationship Manager

Liaise with reseller directly or via PRM/CRM based on Language requirements

Local language an advantage for interaction with customers

Support total customer experience

Support team and supporting roles as needed

Team

Communicate and escalate to team members with any issues

Collaborate and engage with CRM providing valuable input for customer projects/solutions

About you:

Effective organization, time management, prioritization, follow-up and execution skills

Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole

Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word)

Proven ability to multitask; attention to detail

Excellent communication skills (e.g. written, verbal)

Mastery in English. Local language as required.

Ability to work as proactive member of a team, as well as independently.

University business or accounting degree or equivalent experience.

Typically 2-4 years’ experience in financial services, accounting or customer service.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Intermediate

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.