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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Caramel is thrilled to be joining the eBay group of companies. We are a car checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring exceptional service-oriented Customer Operations Specialists to be the voice of the company with our customers and have the opportunity to put your thumbprint on Caramel support. Successful candidates will bring great work ethic and energy, with a consistent track record of identifying customer needs and successfully implementing solutions.

What you will accomplish:

Devote yourself to ensuring customer satisfaction

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

 Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department

Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone

Build strong feedback loops between customers and internal teams to continually improve customer experiences

Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume

Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

2+ years of technology customer support experience with exceptional customer service skills

Technology or automotive industries experience

Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills 

Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

Bachelor’s degree or equivalent a plus

Where & When You Will Work:

Remote from the US, based in Pacific or Mountain time zones

Schedule Options:

Tues-Sat 7-3 PST / 8-4 MST

Tues-Sat 11-7 PST / 12-8 MST

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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