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Customer Operations Senior Representative

We are seeking a reliable and detail-oriented individual to join our team as a Customer Operations Senior Representative. This full-time, in-office role offers a competitive hourly rate of $25 and provides an opportunity to work in a dynamic and fast-paced environment. The ideal candidate will demonstrate strong data entry skills, the ability to multitask efficiently, and a commitment to providing excellent customer service.

Key Responsibilities:

Handle customer service inquiries via phone, email, and other correspondence.Effectively communicate with clients, colleagues, and external partners to resolve inquiries and address customer needs.Process and audit retirement certifications of coverage.Reconcile monthly premiums for employers, annuitants, and directly billed insured individuals.Verify eligibility for conversions to individual policies.Manage and prioritize tasks in a fast-paced, multi-tasking environment, including answering phones and opening mail simultaneously.

Qualifications:

At least 2 years of experience in office administration or customer service.Strong data entry skills and attention to detail.Ability to manage multiple tasks effectively and maintain accuracy.Clear and professional communication skills.Experience in accounting, payment reconciliation, or related fields is a plus.

Preferred Qualifications:

Experience with Wisconsin Statutes or applicable rules in insurance or public employee benefits.Background in the insurance industry or related fields.Experience with claims systems or similar software.

Schedule & Compensation:

Pay Rate: $25 per hourHours: 8:00 AM - 4:45 PM, Monday through FridayThis position requires working on-site at our office location in Madison, WI, 5 days per week.

If you are a motivated individual with a background in customer service and a knack for accuracy and multitasking, we would love to hear from you!

1406480SY-MIN_1739201073 To Apply for this Job Click Here