As a Customer Planning Lead, you will be the first line of contact for our customer site teams and external customers to ensure the success of every sale. This includes directly managing a set of customer accounts alongside our Sales and Optima Solutions team where you will handle customer service-related problems and implement corrective action plans when needed. You’ll ensure orders are accurately entered for Auto OEM facilities to receive the right product and color at the right time from our wide selection of products for pre-treatment, electrocoat, primer, basecoat, and clear coat applications. You will manage that order until it ships from the facility and will work directly with many teams such as Supply Chain, Operations and Shipping departments for on-time deliveries.  You will work onsite in Cleveland, OH and will report to the Supply Chain Manager.

Main responsibilities:

Order entry of customer orders into Oracle, including late order tracking.Review and update daily priority list, customer and product file maintenance.Build a strong working relationship with the Commercial, Technical, Scheduling, Manufacturing and Shipping teams to meet customer needs including on-time shipments.Provide leadership to team to guide resolutions and corrective action plans where needed.Track Finished Goods inventory levels and usage for assigned customer accounts and help others to ensure supply is available but not in excess at warehouse to ship on time to customer to avoid run out.Lead continuous improvement projects and training for team members ensuring standard work and SOPs are documented to meet IATF and ISO standards.Complete all training including safety, quality, and supply chain refresher courses and be willing to back-up other job areas including supply chain planning and customer planner responsibilities.Serve as the Subject Matter Expert (SME) for Customer Planning best practices and take on complex assignments and accounts.Perform all other Supply Chain or customer service-related responsibilities to support the changing needs of the business.

Qualifications:

BS/BA in Operations, Supply Chain, Logistics, Marketing, or business-related field3 or more years of experience in a fast-paced, complex customer service environment required (retail or call center experience is not applicable) First-hand Experience managing and evaluating inventory in MRP, MS Teams, or Excel spreadsheets. Oracle, SAP, or other ERP system experience preferredExperience with Microsoft programs such as Power BI is preferred

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
 

\nAbout us:

\n \n Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
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\n PPG: WE PROTECT AND BEAUTIFY THE WORLD™
\n \n Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
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\n The PPG Way
\n Every single day at PPG:
\n We partner with customers to create mutual value.
\n We are “One PPG” to the world.
\n We trust our people every day, in every way.
\n We make it happen.
\n We run it like we own it.
\n We do better today than yesterday – everyday.

\n \n PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

\n \n PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
\n \n Benefits will be discussed with you by your recruiter during the hiring process.