Customer Practice Manager, Telco
Amazon.com
The Amazon Web Services Professional Services team is looking for a Customer Practice Manager (CPM) for the Telecommunications (Telco) domain who can lead and support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy within our greenfield account vertical. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM manages all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Successful candidates will have executive level experience in driving business level discussions and proposals on enterprise level strategic solutions in the Telco and Broadband domain. Domain areas of expertise should include expertise in 2 or more of the following:
• Business Support Systems (BSS) and Operations Support Systems (OSS)
• Network operation Intelligence
• Contact Center Intelligence
• Mobile 5G Networks (edge and core)
• Telco related Data and Analytics
This is a customer facing role. It may require up to 50% travel to customer sites.
Key job responsibilities
- Lead business outcomes - ability to articulate accelerated customer outcomes through cloud technologies
- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales).
- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs
- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services.
- Deliver on annual bookings and revenue targets with deal structure aligned with key customer goals and AWS Professional Services business objectives.
- Support scale through shared learnings and mechanisms across the Professional Services sales team.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Successful candidates will have executive level experience in driving business level discussions and proposals on enterprise level strategic solutions in the Telco and Broadband domain. Domain areas of expertise should include expertise in 2 or more of the following:
• Business Support Systems (BSS) and Operations Support Systems (OSS)
• Network operation Intelligence
• Contact Center Intelligence
• Mobile 5G Networks (edge and core)
• Telco related Data and Analytics
This is a customer facing role. It may require up to 50% travel to customer sites.
Key job responsibilities
- Lead business outcomes - ability to articulate accelerated customer outcomes through cloud technologies
- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales).
- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs
- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services.
- Deliver on annual bookings and revenue targets with deal structure aligned with key customer goals and AWS Professional Services business objectives.
- Support scale through shared learnings and mechanisms across the Professional Services sales team.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
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