Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

As Customer Project Management (PM)  you will ensure that customer projects/programmes are delivered within the agreed scope, budget, schedule, and quality.  You will manage projects throughout all phases, from defining and designing the delivery approach to completion and acceptance. Your role comprises management of customer and all stakeholder relationships and expectations during the contract fulfilment as well as project resources. You will pay close attention to  project risk management and driving improvement actions to secure project gross margin, upselling, and cross-selling.

 

You have:

Mobile Networks Project Management experience.Mobile Radio Networks understanding.Customer-centric with great communication skills.Digital MindsetResults-orientedBuilds effective teamsBusiness acumenExcellent Italian language skills 

It would be nice if you also had:

PMI PMP certification or equivalent

Are you passionate about solving problems?
As part of our team, you will:

Manages customer program (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability. Contract might be defined as 'key project' by BG / market.Ensures all project and operational management fully aligns with Nokia Mode of Operation (MoO), BG / BL guidelines and the Nokia Project Management  methodology.Plans customer projects and keeps plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality.Assures consistency among project financial, product and service forecast activities.Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.Ensures project contract management process is initiated and executed.Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.Actively applies appropriate best practices and lessons learned throughout the life of the project.Monitors, controls and reports KPIs defined in customer contract.Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.Conducts thorough risk management for all project risks and opportunities.Seeks to define new opportunities to expand and renew contracts with the customer.Leads the project team and may perform some line manager responsibilities.Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned).