Company 

Fedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates head on.

The Role

The Customer Provision Manager sources, pilots and procures specialist products and services to support customer progress towards their goals. This role leverages business intelligence and stakeholder feedback to identify and fill gaps with local solutions.

This is an office-based role at one of our ten South Central offices (Banbury, Brighton, High Wycombe, Slough, Staines, Reading, Basingstoke, Guildford, Chichester, Oxford), therefore applicants need to be based in a reasonable commutable distance from one of these offices and prepared to travel regularly across the other 9. 

The salary is up to £34,000. 

Key Responsibilities 

Leverage data intelligence and feedback from front line teams and customers to identify and prioritise gaps in customer provision to help continually grow our range of support. Collaborate with internal and external subject matter experts to scope out and research requirements and objectives to source impactful specialist provision. Make recommendations for effective delivery method(s) which will include in-person, remote and self-serve digital delivery. Procure suitable provision that offers value for money, ensuring compliance with governance and processes. Provide a complete handover to partnership teams once onboarded. For new and innovative solutions or high-cost provisions, seek feedback from key stakeholders (including customers) to test and learn before full commitment or rollout across delivery locations. Launch new provision to customers and front-line teams to promote usage.  Where appropriate, provide coaching to maximise engagement. Evaluate and report on the success of provision through feedback, usage and impact to ensure we are continually improving and adapting to customer needs whilst achieving value for money. Stay updated on future growth sectors and anticipated customer needs through research, events and other sources. Bring these insights to the business to drive ‘best in class’ solutions. Contribute creative ideas and innovative thinking across the wider business, including business development. Develop and maintain excellent relationships with internal operations teams, senior management, local stakeholders, employers and providers.  Any other ad hoc duties including supporting maintenance of products and provision.

Experience and Qualifications 

Essential:

Ability to embrace our company values which are Kindness, Respect, Integrity, and Innovation! Experience in programme management, service delivery, or a similar role within the not-for-profit or public sector, preferably in employability or community services. Strong leadership and people management skills, with the ability to inspire and motivate. Excellent communication and interpersonal skills, with a focus on building relationships with customers and internal / external stakeholders. Experience in managing multiple initiatives simultaneously. Knowledge of the employability landscape, workforce development, and the challenges faced by job seekers. Committed to the mission of enhancing employability and social impact, with a passion for supporting individuals in their journey to sustainable work. Results-driven and proactive, with a focus on achieving measurable outcomes and driving service improvements. Empathetic and understanding, with a strong commitment to inclusivity and diversity in service delivery. Knowledge of local networks of specialist providers. Flexible and open to regular travel to our sites across the UK to support team and organisational needs

Desirable: 

Qualified or working towards Chartered Institute of Supply Chain (CIPS) Level 4 or a qualification equivalent to Regulated Qualification Framework (RQF) Level 3.

Benefits

A real opportunity to make a genuine social difference An inclusive and supportive culture Learning and development opportunities to help you grow from day one (including a two-week induction and the opportunity of an Institute of Employability Professionals (IEP) qualification for all employees) Competitive benchmarked salary plus additional bonus and recognition schemes £500 a year to spend with your choice of over 900 retailers Pension 5% matched and free life cover (4 x salary) Health and wellbeing support with an internal Wellbeing Team and our Employee Assistance Programme (including 24/7 telephone support, counselling, legal and financial information, mindfulness, digital gym) Supporting your work/ life fit through a range of flexible working options, 33 days annual leave, buy/ sell holiday scheme, no bank holiday or weekend working! Family friendly policies including enhanced maternity and paternity pay A cycle to work scheme that is open all year long! Laptop and mobile phone for every employee!

INDHP