Customer Quality Coordinator EMEA (m/f/d) Requisition ID: 42517 Job Location(s): Wehrheim, DE **Job Description** Danfoss Power Solutions designs and manufactures a complete range of engineered components and systems. From hydraulics and electrification to fluid conveyance, electronic controls, and software, our solutions are engineered with an uncompromising focus on quality, reliability, safety and efficiency while reducing or eliminating emissions. Join us as a **Customer Quality Coordinator EMEA (m/f/d)** at our site in **Wehrheim** ! **Job Responsibilities** In this international role, you will play a crucial part in ensuring our customers receive the best possible service by managing and resolving their claims efficiently and professionally. Key Responsibilities: + Attend to quality complaints from product arrival, inspection, deeper analysis and test over administration in One CRM, One ERP, IQOS to claim conclusion or forwarding the product to our site in Havant (GB). + Maintain ongoing communication on claim cases with internal and external stakeholders. + Prepare paperwork for transport/export and coordinate with freight forwarders. + Monitor open claims and provide updates to divisional quality teams. + Handle delivery errors and coordinate corrective actions with freight forwarders. **Background & Skills** At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. If you are passionate about quality and customer satisfaction, and meet the below requirements, we would love to hear from you! + Bachelor's degree in a technical field or a similar educational background plus several years of relevant industry experience. + Experience in Customer Quality or Warranty/Claim Management. Basic logistics & customs knowledge would be ideal. + Fluency in English; German is an advantage. + Expertise in industrial products & their applications; experience with hydraulic components is a plus. + Great analysis and problem-solving skills as well as the ability and self-confidence to handle conflict situations effectively. + Ability to work effortlessly with international teams and communicate directly with customers. For further questions, please contact Friederike Gottwald, Talent Acquisition Partner, at +49 40 7367 5131. \#LI-FG1 **Employee Benefits** We are excited to offer you the following benefits with your employment: + Flexible and hybrid work models with a 35-hour week in flextime + 30 days vacation / year + additional payments (vacation bonus, christmas bonus etc.) + Capital forming contribution of 26.59€/month for the company pension scheme + Meal allowance + Employee assistance program (Fürstenberg institute) for mental health and wellbeing + Opportunity to join Employee Resource Groups This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.