Customer Quality Engineer (m/f/d) Requisition ID: 41764 Job Location(s): Nordborg, DKGrodzisk Mazowiecki, PLFlensburg, DE **Job Description** Danfoss Climate Solutions (Refrigeration & Air-Conditioning) is seeking a Customer Quality Engineer who is passionate and driven to apply technical expertise to quality methodologies in order to uphold high-quality standards for our customers. If you are committed to ensuring exceptional quality and are eager to be part of a dynamic and fast-paced work environment with cross-functional team interactions, this might be the opportunity for you. You will join a dedicated team of 9 skilled colleagues, where you will actively contribute to building a quality culture by promoting the right mindset throughout the organization and supporting the execution of the yearly improvement plan. This position is based in Nordborg, but relocation may be possible for the right candidate. **Job Responsibilities** As a Customer Quality Engineer, your primary focus will be ensuring that our products meet the highest quality standards for our customers by leading quality initiatives and fostering collaboration across teams. You will work proactively with front-end functions to understand product usage in customer applications and contribute to improving product satisfaction. Additionally, you will support Local Inspection Centers to ensure rapid and valid responses to customer inquiries, maintaining seamless communication. Your responsibilities include, but are not limited to: + Leading 8D reports for customers, ensuring timely and high-quality responses to claims and corrective actions. + Driving cross-functional teams to implement the 8D methodology originating from customer complaints. + Coordinating factory QRQC processes and involving relevant functions based on failure symptoms. + Acting as a Quality Coordinator within IT systems like IQOS and Salesforce. + Managing containment actions to minimize negative impacts on customers. In addition, you will initiate Quality Red Alerts from customer complaints and maintain relevant quality data to keep management informed. **Background & Skills** As a potential candidate, you have a solid technical foundation and practical experience that enable you to effectively apply quality tools and methodologies in a global manufacturing environment. Your educational background and hands-on experience will be crucial to your success in this role. Key qualifications include: + 3-5 years of experience in a similar role, preferably within the automotive industry. + A bachelor’s degree in Engineering. + Proficiency in quality tools and methodologies such as 8D, FTA, FMEA, Control Plans, MSA, and SPC. + Knowledge of relevant quality standards, including ISO 9001 and IATF 16949. + Fluent in English; Danish language skills are an advantage. Your personal qualities are equally important for success. Clear communication and a collaborative approach will help you work effectively with diverse teams. Staying organized and maintaining focus will enable you to address challenges and improve processes. A willingness to explore new ideas and question established practices will support continuous improvement efforts. **For more information about the position,** please contact Senior Quality Manager, Aleksandra Pluzinska, +45 5236 6903. **For information about the recruitment process,** please contact Recruiter, Karin K P Jensen, +45 7488 3058.\#LI-KJ1 #LI-Onsite **Please apply at your earliest convenience** . We do not have an application deadline but accept applications as long as the job is posted. **Employee Benefits** We are excited to offer you the following benefits with your employment: + Bonus system + Paid vacation + Flexible working hours + Possibility to work remotely + Pension plan + Personal insurance + Communication package + Opportunity to join Employee Resource Groups + State of the art virtual work environment This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.