At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.
If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!
We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.
WHY JOIN US?
Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!
Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.
Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!
Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.
Customer Quality Manager
DuPont Electronic Materials has an exciting and challenging opportunity for a Customer Quality Manager (CQM) in the Semiconductor Technologies business located in Newark, Delaware.
This Engineering role within the Chemical Mechanical Planarization Technology (CMPT) organization is being opened up to address business growth and customer satisfaction opportunities and will report to the Regional Leader of Customer Quality Management in Newark. In this fast paced and highly visible role, you will interface with top tier customers on a global basis as well as interface with global internal teams including R&D, Product Quality Engineering (PQE), Manufacturing Operations, Improvement Engineering and Marketing.
Responsibilities include:
The primary responsibility of this role is to provide CMP business-specific technical service in the region and act as customer product quality manager for assigned customer(s) in the region.
This role is designed to more directly manage the product quality and service responsiveness to top tier and strategic customers along with working across the functions within the business to align to the evolving customer technical roadmap.
Technical service responsibilities include:
Customer Quality Managers own and resolve complaints and requests from assigned customer(s) in region. Activities include managing root cause identification, acquiring and analyzing data, and developing solution options in collaboration with Global Product Quality Engineering(PQE), Manufacturing, Improvement Engineering, Raw Material Quality and Marketing as necessary. The CQM drafts and communicates complaint resolution progress to customers on a regular basis and works to ensure key performance metrics (speed, quality) are met for issues/requests mentioned above. This person must rapidly assess special customer requests and help implement after business prioritization.
Working with global PQE team, the CQM will help to draft customer notification letters / whitepapers in customer specific formats, as required. This role provides feedback from the customer and works with global internal teams to ensure implementation according to the business plan.
Strategic Customer Quality responsibilities include:
The strategic aspect of the job is to serve as the voice of the customer back into the business and work across the Commercial, Operations and R&D organizations to prioritize the customer requirements into the technical and quality roadmaps. The roadmaps will include the short & mid-term CIP efforts to continually drive improved product quality and service responsiveness with the goal of improving customer satisfaction as well as helping win new business for the customer emerging technology needs.
The CQM has responsibility to coordinate across both customer global contacts and internal global business and operation contacts for resolution of issues and completion/fulfillment of customer special requests. CMP issues/requests encountered by customers must be systematically analyzed to identify and implement product consistency improvement opportunities.
As a technical expert, this role will have responsibility to train field service engineers and other sales staff on technical aspects of products and issue resolution. This includes documenting and publish field guides for the most common issues and requests.
Travel up to 5%
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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.