Degree:

Bachelor degree or above

Work Experience:

10-15 years, 16+ years

Travel:

30%

Introduction

The CS Quality and Excellence of China region is part of the Customer Support organization. The strategy of CS Quality and Excellence is 3-fold:

Challenge : Improve and drive Quality within ASML, in region and headquarters.Collaboration: Accelerate cross-sector quality collaboration. Strengthen our quality processes and adherence for Install base and early PGP.Care: Become customer-centric by bringing the voice of the customers into ASML. Embed an interdependent quality mindset at ASML

In CS Quality and Excellence, the Customer Quality team is responsible for bringing the voice of the customer on Quality to ASML and for securing the right follow-up. To enable this, the Customer Quality team consists of a network of Customer Quality Managers (CQM’s) located near our key customers in charge of following up on major Quality Issues (e.g. via Customer Quality notification) and closely engaging all stakeholder to meet customer quality expectations.

 Position in the organization

Reports hierarchically to Head of Q&E of China RegionBased in Shanghai or major ASML sites in China

 Job mission

Ensure ASML continuous quality improvement meets customer expectationsDrive for customer satisfaction and build customer trust on quality.

Job Description

Lead a team of Customer Quality Managers to secure customer quality in China regionInterface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmapsSetup and maintain Customer Quality Dashboard:Align with Customer on Customer Quality IndicatorsSecure engagement from ASML sectorsDrive quality performance to agreed targetsManage Customer Quality Notifications:Local intake & filteringManage close follow-up through Central Customer Quality Care teamManage timely and good quality closure of CQN with customer, including preventive actions.Manage Customer auditsAlign with Customer on audit agendaWork with GQ/QE audit team on follow-upAssess and improve quality processesAssist regional management by proposing process improvements and participate in deployment of new and improved processesAssist regional management by initiating, driving and tracking of improvements on the execution of critical processesDrive resolution of structural quality issues within our corporate programs, e.g. DOA, DOI, Known issue update…Be the voice of the Customer on Quality towards ASML organizationBe the Quality Ambassador within ASML

Educational Level

Bachelor degree or above

Experience

Experience in the semiconductor businessExperience in Professional Field Service OperationsExperience in Quality management  systems and methodologies within a high tech business to business environment.

Personal Skills

Strong people leadership skillsStrong customer oriented attitude and customer interfacing skillsKPI oriented and able to drive team’s performanceStrong communication skills in both Chinese and EnglishStrong influencing skills to engage all relevant internal and external stakeholdersAble to manage up to Sr. managementBusiness acumen to escalate critical quality issues for correctionExcellent coordination capability to manage simultaneous issues from different customer sitesTrack record in process improvement/optimization & change managementHands-on in problem solvingAnalytical thinking skillsTeam player, one team one goal

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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