**Call Center/Customer Service** **Customer Quality Support - Job ID#206937** Wichita, KS Posted: 10/2/2024 Job Description Job ID#: 206937 Job Category: Call Center/Customer Service Position Type: Associate - W2 Duration: 52 Shift: 1 Positions Available: 2 **PDS Defense, Inc. is seeking a Customer Quality Support, in Wichita, KS** **Job Description:** Serve as the quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects. Provide product manufacturing and delivery status. Facilitate and lead resolution of customer concerns. Complete administrative tasks that support customer requirements. Engage and lead stakeholders to ensure a positive customer experience. Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency. Provide customer orientations around safety, production, delivery processes and the Quality Management System. Coordinate and communicate applicable production records with the customer. Regular and predictable attendance is required. Quality customer interface and assist the customer throughout production on complex accounts, tasks and projects. Provide product manufacturing and delivery status. Facilitate and lead resolution of customer concerns. Complete administrative tasks that support customer requirements. Engage and lead stakeholders to ensure a positive customer experience. Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency. Provide customer orientations around safety, production, delivery processes and the Quality Management System (QMS). Coordinate and communicate applicable production records with the customer. Proficiency with Microsoft Office such as Power Point, Excel, and Word. **PHYSICAL REQUIREMENTS:** Physical demands (if any): Could be asked to review fuselage - bending/kneeling/squatting in smaller, confined areas **Education/experience** typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience , 7 years' related work experience, etc.). Job Requirements Minimum Security Clearance: No Clearance **VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled** To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled