Customer Relations
Are you a customer service professional who has the drive to perform, excel and improve constantly? Then this opportunity in automotive retail might be perfect for you!
We are part of the Lithia Motors family. The fourth largest auto dealership group in the country with over 350 stores. Lithia is about providing customers with an honest, simpler buying experience, all the while working in a positive team environment.
Responsibilities:The Customer Relations Representative is responsible for ensuring the highest level of customer satisfaction at our stores by assisting management with customer focused programs. This individual works closely with the management team to ensure they are aware of their satisfaction scores and what they can do to improve them. The Customer Relations Representative also makes certain that customer service related manufacturer requirements are met.
Lead CR process management at assigned store(s), by observing, installing, and training approved CR processes.Develop continuous improvement plans for assigned store(s), by documenting observations and conducting meetings with management.Be able to explain, score, and calculate manufacturer survey data.Maintain a working knowledge of the Customer Service Center and Performance Dashboard.Bill out and complete the wholesale Review and manage Sales Staff TimekeepingAssist with Inventory manageAssist with Dealer Trades paperworkUsed Vehicle purchases paperworkSales Administrator plays a key administrative role in supporting the Sales TeamReview of the Logs for sales and purchasingManage sales schedules in dashboard/prep entriesPlaces the order for business cards and name tagsPrepare Sales BonusesCoordinate vehicle keys, to ensure proper handling for drivers’ pickups and drop-offs to maintain smooth OperationsSupporting the sales desk managers to streamline on going issuesAssisting the SGMOther duties as assignedQualifications:Previous Customer Service or Administrative experience preferred.Basic computer skills including Microsoft Word & Excel.Excellent Communication & Presentation Skills.Ability to manage one’s own time.
We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.