Overview The Customer Relations Coordinator answers customer questions, provides information, troubleshoots issues and takes care of customer complaints and inquiries with the goal of ensuring a positive customer experience. This position serves as the face of Sprouts in providing prompt and accurate service to promote customer loyalty Overview of Responsibilities Respond to customer contacts, calls or emails and resolve issues promptly in a professional and friendly manner Provides customers with Sprouts service and product information as requested Research required information using accessible resources Obtains and evaluates all relevant data to handle complaints and inquiries Processes special orders and gift cards requested by customers Identifies and escalates priority issues and reporting to management Communicates and coordinates with internal departments, and occasionally may need to escalate calls to supervisor for resolution Follows up on complicated customer calls where required Completes call logs and call reports as necessary and updates them in the database Accurately records details of comments, inquiries, complaints, and actions taken Routes inbound calls to the appropriate resources when possible May assist Customer Relations Supervisor in the development of effective customer relations training for stores May run Customer Relations Reporting for senior executives May be responsible for facilitating regular reporting and process improvements Qualifications Minimum of three (3) years of experience in customer service A high school diploma or equivalent is required, bachelor’s degree in a related field is preferred Must enjoy helping people, have a patient, tactful manner and a good memory that allows for recalling product details, policies, and procedures Requires high energy, excellent time management skills, and the ability to prioritize and multi-task Strong written and verbal communication skills coupled with active listening and the ability to adequately and completely respond to customer inquiries Must possess the ability to remain calm and professional under pressure. Strong decision-making and analytical abilities Ability to utilize appropriate discretion and judgment in dispensing information Ability to understand the customer’s needs quickly and develop appropriate response, and to apply effective and empathetic listening in conversations with customers Ability to read, comprehend and utilize reference manuals Proficiency in Microsoft Office, including Word, Excel, and Outlook Benefits In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include: Competitive pay Sick time plan that you can use to support you or your immediate families health Vacation accrual plan Opportunities for career growth 15% discount for you and one other family member in your household on all purchases made at Sprouts Flexible schedules Employee Assistance Program (EAP) 401(K) Retirement savings plan with a generous company match Company paid life insurance Contests and appreciation events throughout the year full of prizes, food and fun! Eligibility requirements may apply for the following benefits: Bonus based on company and/or individual performance Affordable benefit coverage, including medical, dental and vision Health Savings Account with company match Pre-tax Flexible Spending Accounts for healthcare and dependent care Company paid short-term disability coverage Paid parental leave for both mothers and fathers Paid holidays Get Paid Every Day! Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday. You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/. Why Sprouts Grow with us! If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary. Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance. California Residents: We collect information in accordance with California law, please see here for more information.