Dunkin’, a member of the Inspire Brands family, is one of the world’s most recognizable quick service restaurant brands with more than 12,000 franchised restaurants worldwide. Famous for our combination of high-quality coffees, espresso beverages, baked goods, and breakfast sandwiches, served all day with fast and friendly service. If you have ever wondered what life is like when you work for the Dunkin’ brand, imagine there’s free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA. We also have an office dog, Cooper Dunkin’. He’s a 3-year-old Black Lab / Golden Retriever / Goldendoodle mix who serves as our Chief Joy Officer and Dogs for Joy program ambassador for our Dunkin’ Joy in Childhood Foundation. Beyond flexible schedules and other awesome work perks, Dunkin’ is a place where we surround ourselves with people, we value to better the products we love by rolling up our sleeves for work that fuels us. **SHIFT:** Monday – Thursday 10am-7pm, Sunday 7am-3:30pm -OR- Tuesday-Friday 10am-7pm, Saturday 7am-3:30pm **RESPONSIBILITIES** + Answering Dunkin' and Baskin Robbins customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails. + Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly. + Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives + Ability to multitask using multiple databases to accurately research and respond to inquiries + Ability to quickly recognize escalating trends and problem solve potential root causes + Ensure data/report integrity by continuously understanding use of tools and the business needs for information + Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution **QUALIFICATIONS** + 4-year Degree + Previous customer service experience + Demonstrated ability to troubleshoot and problem solve + Ability to listen, talk, and type simultaneously From chefs who create exciting new flavors to crew members who know exactly how you want your drink – we strive to keep our guests at their best here at Dunkin’. That’s what America runs on. Come run with us! Imagine a place where all day long people talk about ice cream, eat ice cream, and even dream ice cream. That’s us. That’s Baskin-Robbins. Now, imagine a place where you can work with ice cream. Even Sweeter. Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.