Position Title:Customer Relations Coordinator II - Printing Job Group:Professional & Scientific Required Minimum Qualifications:High School diploma or equivalent and 2 years of related experience Preferred Qualifications:Experience working in a printing environment Experience working in a higher education environment Experience with handling orders such as creating job tickets, ideally in a printing environment Experience with order entry estimating software, preferably in printing industry Experience with creating marketing content Job Description: Do you enjoy a dynamic work environment where every day brings new experiences? Are you looking for a role that offers meaningful interactions with all sorts of people? If so, Printing Services at Iowa State University is currently seeking candidates for a Customer Relations Coordinator II position! The mission of Printing Services is to identify and efficiently provide Iowa State University’s core printing needs, offering services that contribute to the success of Iowa State. Our strategic vision is to provide appropriate printing services to the Iowa State community at a competitive price, a prompt turnaround time, and at top quality. We strive to provide services completely integrated into the emerging digital communications flow so that printing and related services are the means to communicate the knowledge asset of Iowa State University communities to Iowa and its people. What You’ll Do: + Reception Duties: Cover the front reception desk on occasion, greet clients, and assist with printing-related service requests and inquiries. + Customer Interaction and Consultation: Interact with customers in-person, via phone and email, to provide consultation, advice, and recommendations on products, services, and processes. + Pricing and Cost Estimates: Provide pricing, cost estimates, and order/delivery status updates. + Responding to Inquiries: Address clients' inquiries promptly and accurately. + Complaint Resolution: In coordination with management, resolve customer complaints + Meeting Participation: Participate in meetings, especially those to coordinate production and ensure alignment with customer needs. + Promotional Support: Assist with promotional events and creating marketing content. + Liaison Role: Act as a liaison between customers, production staff and external service providers to ensure smooth communication and workflow. + Data Entry: Enter and review job specifications in print management software system, as well as webstore and workflow automation system, for accuracy. + Order Specifications Development: Create order specifications that comply with relevant policies, regulations, and the capabilities of the printing department. + Project Coordination: Coordinate with internal and external service providers on special projects and schedules to meet customer expectations and timelines. + Order Review: Review completed order specifications and cost for accuracy prior to billing. Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Level Guidelines• Career-level position demonstrating proficiency and knowledge of related competencies• Works under direct to general supervision and may receive guidance on more complex assignments• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature• Applies thorough knowledge to respond to inquiries and requests• Able to resolve most problems and issues and respond to requests without escalation• Provides guidance to students• May provide supervision to one to two other staff or lead a small work team Appointment Type:Regular Number of Months Employed Per Year:12 Month Work Period Time Type:Full time Pay Grade:PS803 Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program Original Posting Date: February 3, 2025 Posting Close Date:February 12, 2025 Job Requisition Number:R16356 By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu . If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 . General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.