Port Washington, WI, 53074, USA
16 days ago
Customer Relations Manager
**Essential Functions** + Works with project management, vendors and internal staff to ensure that customers’ expectations are being met with highest level of quality and customer service. + Mentor, train, hire, coach and develop staff to ensure professional growth. + Determine essential priorities of customer projects and requests. + Maintain contact with current customers to ensure company has exceeded customer satisfaction. + Develop relationships with potential customers introducing products and services offered. + Grow relationships with current customers with introducing new products and services offered. + Attend trade shows and observe the markets for any new products being offered from foreign or domestic suppliers. + Develop proposals for customer projects to include pricing, labor, materials and equipment needs. + Work with the legal department on any contract negotiations with external customers to ensure a timely execution. + Out of town travel is required to address supplier and customer issues as well as develop new customer relationships. + Maintain and promote strong work ethics and uphold all policies and procedures. **Requirements** + Requires a Bachelor’s degree in business or a related field. + Must have prior experience (5-7 years) of project management and/or customer service experience in a contract manufacturing environment. + Must have previous supervisory experience and will lead a team of 2-4 project managers. + Ability to understand market trends, as well as experience in new customer development. + Requires the ability to read, analyze, and interpret business information, journals, technical procedures, or governmental regulations. + Must have excellent communication skills (written and verbal) to write reports and findings and present to all levels of management in a clear and concise manner. + Excellent customer relationship management skills and corresponding experience. + Excellent analytical problem-solving capabilities. + Exceptional project management skills. + Exceptional organizational skills, along with strong attention to detail. + Exceptional multi-tasking and project management skills, along with ability to perform well under pressure while maintaining composure and respect for everyone. + Demonstrated excellence in Microsoft Office suite. + Proven ability to maintain confidentiality and discretion with information. **Benefits** + Comprehensive medical insurance plan and prescription drug coverage + Comprehensive dental insurance plan + FREE Basic Life and AD&D Insurance + Short and Long Term Disability coverage **Pay Details:** $85,000.00 to $90,000.00 per year Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance
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