**Job Title** Customer Relationship Center Contact Representative I **Job Category** Business Support Services **Job Description** What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Customer Relationship Center Contact** **Representative I** based at our **Greenville, NC** location. What you will do: + Provide centralized sales and service support for the Major Accounts and Fleet Management teams within the Customer Success department. + Respond to incoming and outbound sales and service requests via phone, email, chat, API, Service Portals, or other customer channels. + Coordinate activities with dealers, end-customers, and internal teams to resolve inquiries and troubleshoot issues, ensuring adherence to Service Level Agreements (SLAs). + Use multiple systems and platforms to navigate sales and service channels, offering proactive solutions to complex inquiries. + Support the business by being the "face and voice," fostering strong relationships with dealers and internal teams throughout the sales and service lifecycle. * **Please note** : Occasional after-hours, weekend, and holiday availability may be required as needed. Who you are: + A strong communicator who excels at problem-solving and customer service. + Proactive and solution-oriented, with the ability to handle complex inquiries with confidence. + A team player, comfortable working closely with others in a fast-paced, diverse environment. + Detail-oriented and organized, with a knack for managing multiple tasks and channels simultaneously. What you will need: + Bachelor's degree (no experience required) + Associate's degree with 2-3 years of relevant experience + 5 years of relevant experience in lieu of degree Skills, Experience & Abilities + Strong keyboarding skills for a high-volume environment and proficiency in Microsoft Excel, Word, and Access. + Excellent verbal and technical communication skills, with a solid understanding of customer service principles and best practices. + Ability to collaborate effectively in a diverse professional environment across various business channels. + Strong listening and organizational skills, with a keen attention to detail. Who we are: Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. What we offer: _Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work_ _option_ _, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ \#LI-ARD \#LI-ONSITE **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** None **Primary Location** HY US Greenville, NC (Headquarters) **Address** 1400 Sullivan Drive **Zip Code** 27834 **Field-Based** No **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**