**Job Title** Customer Relationship Center Contact Representative II **Job Category** Business Support Services **Job Description** What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Customer Relationship Center Contact Representative II** based at our **Greenville, NC** location. What you will do: + Provide dedicated support to dealers and customers, focusing on Major Accounts and Fleet Management programs. + Serve as the subject matter expert (SME) for Fleet Service and Major Accounts platforms, handling high-priority clients and managing escalations from the CRC Rep I team. + Collaborate with dealers, the HYMH Sales & Service teams, and internal departments to ensure seamless product rollout and service delivery. + Track and maintain service repair statuses, monitor compliance with performance metrics, and escalate any issues to Fleet management. + Manage Planned Maintenance scheduling, ensuring timely execution to minimize downtime and reactive repairs. + Assist with processing dealer invoices during peak volumes and ensure compliance with Fleet and Warranty policy guidelines. Who you are: + Problem solver who thrives in fast-paced environments and enjoys handling escalations. + Strong communicator with a knack for building relationships and collaborating across teams. + Detail-oriented and highly organized with a proactive approach to managing tasks and meeting deadlines. + Customer-focused with a passion for delivering excellent service and ensuring customer satisfaction. What you will need: + Bachelor’s degree in a business-related field preferred + Associate’s degree with 5+ years of experience + 7-10 years of experience in lieu of a degree + 2-3 years of customer contact experience in a customer-facing sales or service support role Skills, Experience & Abilities + In-depth knowledge of forklift truck operations and industry standards. + Excellent customer service and communication skills. + Strong ability to collaborate in a team environment and across diverse business functions. + Advanced proficiency in Excel, SQL queries, and Power BI. Who we are: Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. What we offer: _Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work_ _option_ _, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ \#LI-ARD \#LI-ONSITE **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** None **Primary Location** HY US Greenville, NC (Headquarters) **Address** 1400 Sullivan Drive **Zip Code** 27834 **Field-Based** No **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**