Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Short Description Support actual Sales with revenue generating activities, maintains the customer relationship, acts as a point of contact for customers and delivers a professional level of customer experience.Job Summary Customer Relationship Manager support Sales with revenue generating activities and acts as a point of contact for customers post sale and during the life of their service with our business. A CRM is responsible for building and maintaining strong relationships with clients and customers with a primary focus on supporting Sales in bringing customers into our business and once onboarded, strive to make it effortless for the customers to do business with Colt as well as enhancing customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.Job Description

Typical tasks and responsibilities will include:

• Welcoming new customers into Colt and educating customers about our systems, tools and processes, empowering them to engage digitally and self-serve though use of the Colt Portal

• Understanding customer requests and match to Colt’s product offering

• Supporting transactional sales activities, contract renewals and sales projects for dedicated accounts

• Coordinating pricing, quoting and ordering activities and collaborate with other internal teams to create and complete orders and CRM support in a timely and accurate manner and met customer service requirements

• Initiating and leading regularly in customer meetings, focused on customer management topics and proactively give escalation support

Skills Escalation ProceduresClient RelationshipsProduct/Service KnowledgeCustomer FocusCustomer Relationship ManagementCRM ToolsEducation A bachelor’s or master’s degree in business management/marketing

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:
•Flexible working and relaxed dress code
•Two days annually to spend on volunteering opportunities
•Access to a virtual business school for on-going learning
•Business mentoring

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace