Customer Relationship Manager

Our client is a global leader in Records Storage, Document Imaging and Shredding The CRM is responsible for managing an assigned portfolio of NY/NJ accounts and is focused on increasing net revenue growth within a defined portfolio of key accounts. The Account Manager will partner with Operations, Client Experience, Sales and Conversion Services to deliver full-service solutions to clients.

Primary Functions:

Conduct client research including understanding the clients industry and developing a core understanding of client business needs and challenges
• Demonstrate breadth and depth of knowledge in aligning  capabilities to client business and business priorities, and positioning relative to competitors
• Develop and follow-up on relationships with key accounts that extend to senior management making decisions on document services
• Builds and executes an Account Growth Plan that includes both transactional and strategic initiatives to grow  presence and share in the account
• Develop a pipeline based on expanding services with portfolio accounts – including consolidation, new markets or additional services
• Protects company position and focuses on generating new business
• Use a consultative-selling approach to identify and advance opportunities that result in profitable revenue growth
• Manage regional account contracts, working with contracts and legal teams on renewals or modifications that reduce risk and preserve / extend revenue
• Proactively perform Business Reviews to ensure client account satisfaction and identify issues or opportunities
• Partners with both internal and external industry experts to anticipate client needs and facilitate solution development
• Responsible for client communications and engagement including price increase notifications, marketing content distribution and issue resolution/follow-up

Education and Years of Experience:
• Bachelor’s degree preferred
• 2-4 years account management experience preferably in records storage,      shredding ,imaging or any highly transactional business outsourcing service
• Experience in opportunity qualification, pre-visit planning, sales presentations, account development, and time and territory management
• Skilled in contract negotiations and implementation
• Skilled in business communications, sales presentations and influencing without formal authority- Salesforce experience preferred