Company Overview  

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.   

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

 

About the Team:

The Customer Renewal Representative is responsible for proactively working with an assigned set of customers to inspire successful use of our products by those customers and to achieve the highest possible renewal rates within that customer set (maintenance, SaaS and subscription-based products). This territory encompasses a customer group worth between $5M-$10M in total recurring revenue – retaining this revenue at the highest rate possible while partnering with those customers and internal teams like Legal, Customer Success, Collections, and Sales to ensure their success is pivotal to UKG’s continued growth.

Customer Renewal Representatives are tasked with mitigating churn before and at point of renewal while fostering the success, growth, and expansion of each customer account (in product reach and/or revenue); they also have accountability for solidifying the long-term relationship between UKG and the customer.

 

About the Role:

Responsibilities

Manage and negotiate all existing renewal contracts for an assigned territory of customer accounts Achieve established dollar and unit retention targets (by customer and by product) Achieve Uplift and On-Time Invoicing metrics Probing for additional sales opportunities and business insights on all customer calls Secure Multi Year renewals whenever possible Utilize a strategic renewal approach and contract structure built to include long-term needs and incorporate anticipated changes Identify opportunities to improve product usage/adoption and work with Customer Success to formulate plans Coordinate internal resources across departments to ensure customers’ success, presenting the best customer experience possible, and solidifying future growth of accounts

 

Operations

Accurately maintain renewals pipeline and activity records in corporate CRM (Salesforce.com) Partner with Contract Operations team to ensure renewal quotes are delivered timely and accurately as well as any potential changes Partner with Legal to transition customers to new master agreements Work with the receivables team to ensure a high-resolution rate of auto-renewed contracts Develop a thorough understanding of the territory’s industry (State/Local and Higher Ed) and unique business goals and needs

 

About the Role:

Basic Qualifications

3+ years with proven experience in Renewals required with State/Local or Federal renewals experience Experience in forecasting and pipeline management within Salesforce

 

Preferred Qualifications

Understanding of interpreting contractual terms and obligations in the software industry preferred  Experience with Time Keeping, HR and Payroll application-oriented SaaS systems strongly preferred Success with consistently meeting/over-achieving goals (Retention, Uplift, On-Time Invoicing, Forecasting) High propensity to learn evolving processes and Go To Market strategies

 

Where we’re going  

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

 

Equal Opportunity Employer     

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.       

View The EEO Know Your Rights poster and its supplement.       

View the Pay Transparency Nondiscrimination Provision      

UKG participates in E-Verify. View the E-Verify posters here.   

 

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  

The pay range for this position is $34.81/hour, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers