Job Summary
• This role is responsible for managing a team of Customers Retention Sales Specialists while setting and achieving sales goals in line with organizational objectives. The role nurtures professional relationships with clients and crafts effective sales strategies based on data-driven insights to drive revenue growth. The role ensures compliance of sales activities with industry regulations and analyzes market trends to forecast sales and provide insights to the senior management.
What a Customer Retention Sales Manager, Global Services & Solutions does at HP:
• Sets clear and achievable sales goals for the team in alignment with the organization's overall sales objectives.
• Cultivates strong professional relationships with key IT and business executives at the client's organization to identify opportunities and drive ongoing profitable revenue growth.
• Assesses and manages employee performance, offering guidance and support to individuals in overcoming selling challenges to drive pursuit and deal closure.
• Conducts in-depth sales forecasting by analyzing historical data and market trends to predict future sales and revenue.
• Generates and presents comprehensive sales reports to upper management, offering valuable insights into sales performance, trends, and opportunities.
• Manages the sales budget, making resource allocations, monitoring expenses, and striving for cost-effectiveness.
• Develops methods for supporting change and innovation across the organization to improve sales efficiency.
• Delivers continuous training and development programs to empower the sales team with enhanced product knowledge, selling techniques, and customer engagement skills.
• Ensures that the sales team operates within industry-specific regulations while adhering to legal and ethical standards.
• Performs talent management responsibilities including recruitment, performance management, coaching, and career development.
Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, business management, project management, or a related field.
Knowledge & Skills
• Account Management
• Business Development
• Business Planning
• Business To Business
• Customer Relationship Management
• Direct Selling
• Finance
• Key Performance Indicators (KPIs)
• Market Share
• Marketing
• Merchandising
• Regional Sales
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Territory Management
• Salesforce
• Selling Techniques
• Value Propositions
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
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