What a Customer Retention Specialist does at HP:

Develops an understanding of the organization's services, solutions, and software, including unique value propositions and competitive advantages. Builds professional relationships with clients, gaining a deep understanding of their unique business and IT needs. Supports in developing and executing comprehensive sales strategies for existing clients. Maintains accurate and organized records of leads, opportunities, customer interactions, and market research findings. Takes ownership of tracking and reporting on key sales metrics and using data-driven insights to optimize sales strategies. Participates in training sessions to enhance sales techniques, product knowledge, and communication skills. Ensures that all sales activities comply with industry regulations and legal requirements. Conduct channel meetings which include driving renewal closure, identifying and closing up-sell opportunities Build and execute a sales plan for exceeding assigned quota targets; includes developing strategies to increase incremental service sales through up-sell, cross-sell and other service offerings. 

 

Education and Experience Required 

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 2-4 years of work experience, preferably in technical selling, consultative selling, account management, or a related field 

Knowledge & Skills 

Business To Business Customer Relationship Management Demonstration Skills Enterprise Sales Outbound Calls Product Knowledge Sales Process Microsoft Office Sales Prospecting Selling Techniques Solution Selling Value Propositions 
 

Cross-Org Skills 

Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity 
 

Impact & Scope 

Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. 

Complexity 

Responds to routine issues within established guidelines. 

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

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