**Position:** Customer Returns Specialist EMEA **Job Description:** **Customer Returns Specialist** Location: Gdańsk Working within EMEA Customer returns Team, you will play a pivotal part in the handling of Customer Returns within the Oracle environment. You will work with the Sales and Asset organizations to ensure the customer RMA is processed in a timely manner, in line with standard operating procedures (both company and Oracle related), work in conjunction with the Arrow Physical Distribution Centre in Venlo Holland to ensure product is either returned to stock, disposed of in accordance with Arrow rules and procedures or ensure the product is returned to the supplier for further analysis. In addition, you will take a leading role in resolving any issues and eliminating the root causes where applicable. You will be given full training in the Oracle ERP processes as well as a complete understanding of the standard operating practices relevant to this activity. **W** **hat** **You Will Be Doing at Arrow?** + Responsible for ensuring all Customer RMA' are processed in accordance with the standard operating procedures. + Process the RMA through the Oracle ERP system in a timely and efficient manner. + Work with Sales, Asset, Warehouse and Finance to resolve any issues which may arise during the process and eliminate root cause where appropriate. Work within the Oracle ERP system to ensure product is returned to stock, destroyed, or returned to the supplier as appropriate. + Ensure open and clear lines of communication are always upheld. Work with the Master Data Management team to ensure all parts are assigned to the appropriate physical and virtual warehouses. + Work with the UNITY team to resolve any system issues which prevent the process from completing as expected. **What Are We Looking for?** + Well organized person. + Excellent communication skills. + Required competency in MS applications including Word, PowerPoint, Excel, and Outlook + Fluent English + Experience working in ERP system is a plus **What is in it For You?** + This is a full-time position **.** + Working in a multicultural environment. + Flexible working hours + Permanent contract with 3 months probation period. + Medical Insurance + MyBenefit with Multisport **Our story** As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side. \#LI-DK1 **Location:** PL-Gdansk, Poland (Aleja Grunwaldzka) **Time Type:** Full time **Job Category:** Supply Chain Services Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.