GENERAL DESCRIPTION OF THE JOB: Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required. JOB ACTIVITIES: + Ambassador and spokesperson for the company + Acts as the spokesman for the customer, communicating to the company: what the customer wants, when they would like it, and how they would like it done + Communicate with the customer and answer their questions and concerns + Assist callers in understanding their problem and communicate fee’s, method of service, and payment options + Utilizes scheduling priorities to schedule an appointment time + Answers phones correctly and in a professional manner. + Takes calls correctly using scripts and professional practice steps + Enters all customer data in the computer + Complete customer letters + Maintains invoice files + Marketing preparation (letters, invoice packets) + Work as a team with other team members + Understand and follow all company philosophies, policies and procedures + Understand and follow written and verbal instructions given + Represent the company in a professional manner + Perform related work as assigned + Meet company performance standards per performance reviews + Follow all company safety rules and requirements + Assists administration however requested + Offers ICPO’s as needed GENERAL QUALIFICATIONS and REQUIREMENTS: Experience and Training, Education, Knowledge, Skills & Abilities: + Should have experience in the area of customer service + On the job training will be provided + Some dispatching experience helpful, but not necessary + High school diploma or GED + Some knowledge of the Windows Operating system + Basic knowledge of filing systems; including alphabetical and numerical systems Other: + Required to sign a Confidentiality agreement with the company + Successfully complete all background checks, drug testing and employment screening Qualifications