CUSTOMER SERVICE
Brothers Plumbing And Heating Inc
GENERAL DESCRIPTION OF THE JOB:
Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required.
JOB ACTIVITIES:
+ Ambassador and spokesperson for the company
+ Acts as the spokesman for the customer, communicating to the company: what the customer wants, when they would like it, and how they would like it done
+ Communicate with the customer and answer their questions and concerns
+ Assist callers in understanding their problem and communicate fee’s, method of service, and payment options
+ Utilizes scheduling priorities to schedule an appointment time
+ Answers phones correctly and in a professional manner.
+ Takes calls correctly using scripts and professional practice steps
+ Enters all customer data in the computer
+ Complete customer letters
+ Maintains invoice files
+ Marketing preparation (letters, invoice packets)
+ Work as a team with other team members
+ Understand and follow all company philosophies, policies and procedures
+ Understand and follow written and verbal instructions given
+ Represent the company in a professional manner
+ Perform related work as assigned
+ Meet company performance standards per performance reviews
+ Follow all company safety rules and requirements
+ Assists administration however requested
+ Offers ICPO’s as needed
GENERAL QUALIFICATIONS and REQUIREMENTS:
Experience and Training, Education, Knowledge, Skills & Abilities:
+ Should have experience in the area of customer service
+ On the job training will be provided
+ Some dispatching experience helpful, but not necessary
+ High school diploma or GED
+ Some knowledge of the Windows Operating system
+ Basic knowledge of filing systems; including alphabetical and numerical systems
Other:
+ Required to sign a Confidentiality agreement with the company
+ Successfully complete all background checks, drug testing and employment screening
Qualifications
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