**Job Overview:** We are looking for a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance with product inquiries, order processing, troubleshooting, and resolving any issues. Your goal is to ensure customer satisfaction and build long-term relationships by delivering excellent service. **Key Responsibilities:** + **Customer Support:** Respond to customer inquiries via phone, email, chat, or other communication channels in a prompt, professional, and courteous manner. + **Product Knowledge:** Provide accurate information about products or services, including features, benefits, pricing, availability, and specifications. + **Order Management:** Assist customers with order placement, tracking, returns, exchanges, and cancellations, ensuring all processes are handled smoothly. + **Issue Resolution:** Investigate and resolve customer complaints or concerns in a timely and effective manner, striving for first-contact resolution. + **Documentation:** Record and maintain customer interactions and transactions in the company's CRM system, ensuring accurate data entry. + **Customer Engagement:** Build rapport with customers, offering personalized service and ensuring their needs are met, while maintaining a positive brand image. + **Collaboration:** Work with other departments (e.g., sales, technical support, or warehouse) to ensure seamless customer experience and follow-up on outstanding issues. + **Feedback:** Collect customer feedback and provide insights to management on potential product or service improvements. **Qualifications:** + **Experience:** Previous experience in customer service or a related field is preferred, but not required. Training will be provided. + **Communication Skills:** Strong verbal and written communication skills with a friendly, professional tone. + **Problem-Solving:** Ability to think critically and find solutions to customer issues in a fast-paced environment. + **Organizational Skills:** Strong attention to detail and ability to multitask efficiently. + **Technical Skills:** Familiarity with customer service software, CRM systems, and basic computer applications (e.g., Microsoft Office or Google Suite) is a plus. + **Team Player:** Collaborative attitude with the ability to work well in a team-oriented environment. + **Positive Attitude:** Enthusiastic, with a genuine desire to help customers and resolve issues to their satisfaction. **Pay Details:** $20.00 to $22.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance