Shanghai, China
7 days ago
Customer Service

PERSONAL SPECIFICATIONS/个人能力描述

Bachelor degree preferred, diploma degree minimum preferably with major in Finance, Commercial etc. Proficient in office software(excel, word, Power BI etc.), ERP system(SAP, QAD, UFIDA, etc.) and Website 1~ 3 years’ experience in data analysis.  Good sensibility and accuracy of figures Good communication and coordination skills in Mandar and reading and writing English Able to independently and efficiently complete tasks, strong execution ability and goal-oriented approach Careful and responsible. Strong logicality and good at summarizing Adapt to the fast-working environment and good time management

DUTIES & RESPONSIBILITIES/任务和职责

Pricing

Price creation/modification/annual adjustment in the different ERP systems for SH,GZ, NT,WX, SZ and HKPrice review and control about tools, standard parts etc. for all China entities

Order maintenance

Maintain free product orders in system for samples and quality returnMaintain special orders for scrap and production material (molds and harness etc.) 

Report

Regular update the CS public PBI report to China Commercial & Operation team including Open Order, Shipment, Past due by BU & Sales &PlanRegular update the CS internal PBI report to CS department, including Pricing change record, China OPO and SO HoldDevelop other reports based on needs

Forecast mgmt.

Bi-weekly collect and organize forecast data for all China customers and convert/upload FC to the IBP systemProvide forecast analysis reports with the comparison among standard forecast frequency, past forecast data and actual delivery to achieve the purpose of early warning and risk management

Intelligence for Product EOP and cut off supply

Information collection and statistics from each CS reporting and forecast analysis reportsRegular maintenance and tracking of EOP/ cut off supply list

Daily Support

Invoice upload to Customer Website for SH and GZA&M SPL PO releaseShipment and inventory's status follow-up and feedback to CS based on shipment notice

Other tasks from supervisor

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

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