Description Key Responsibilities: + Answer customer inquiries via phone, email, or chat in a timely and professional manner. + Provide product or service information, troubleshooting assistance, and guidance on account-related issues. + Resolve customer complaints or concerns efficiently, aiming for first-call resolution whenever possible. + Maintain a positive, empathetic, and professional attitude toward customers at all times. + Process orders, returns, exchanges, and billing inquiries accurately. + Record and document customer interactions, feedback, and resolutions in the system. + Collaborate with other departments (e.g., sales, technical support) to resolve complex customer issues. + Contribute to ongoing improvements in customer service processes and team efficiency. + Maintain product knowledge and stay updated on new products or services to provide accurate information. Requirements Qualifications: + High school diploma or equivalent required; additional education is a plus. + Previous experience in a customer service or customer-facing role is preferred. + Strong communication skills (both verbal and written). + Excellent problem-solving skills and the ability to handle difficult situations with patience and professionalism. + Ability to work well both independently and as part of a team. + Proficient in using customer service software, phone systems, and basic computer applications (MS Office, etc.). + Positive attitude with a customer-first mindset. + Ability to multi-task and prioritize in a fast-paced environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .