Description Duties and Responsibilities • Creates culture and environment that is in line with delivering corporate message to clients and employees. • Maintains client service level expectations that meet or exceed company goals. • Maintains and documents adherence to the business continuity plan for the department. • Complies with all laws and regulations, including anti-money laundering and privacy policies and procedures. • Serves as a utility worker as necessary to provide backup support for other departments. • Answer and initiate telephone calls in a courteous and professional manner to assist clients research via online electronic storage system • Respond to, investigate and/or resolve client inquiries, concerns, and issues via phone, e-mail, and fax. • Ability to multi-task. • Other duties as assigned. Requirements Knowledge, Skills, and Abilities A. General Knowledge and Skills: This position requires an aptitude for analyzing client needs and having empathy for the perspective of clients and non-clients. B. Computer Skills: Will frequently use the Microsoft Office Suite of software to complete the work required, with high usage of Excel. C. Interpersonal Skills: Written and verbal communications skills are required to complete the work. D. Business Skills: Some data input is required and technical writing (business letters, emails, etc.) is required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .