Temp to Hire LSI Staffing is seeking MOTIVATED and ENTHUSIASTIC Customer Service Agents for our Dallas, Texas client. Located near 635 and Midway Road, our client manufactures and produces publications like school books, pamphlets and other reading materials. The ideal candidate should: A customer service job description typically involves directly interacting with customers to address inquiries, resolve issues, provide information about products or services, and maintain positive customer relationships through various communication channels like phone, email, and live chat, while ensuring timely and professional responses to maintain customer satisfaction. Key responsibilities may include: + **Processing orders and transactions:** Taking orders, verifying information, and processing payments. + **Providing product information:** Explaining features, benefits, and specifications of products or services. + **Escalating complex issues:** Identifying issues that require further assistance and transferring them to the appropriate department. + **Maintaining customer records:** Updating customer information and tracking interactions within the CRM system. + **Building customer relationships:** Engaging with customers in a friendly and professional manner to foster positive interactions. + **Handling complaints effectively:** Listening to customer concerns, addressing them empathetically, and finding solutions to resolve complaints. + **Adhering to company policies and procedures:** Following established guidelines for customer service interactions and quality standards. + **Responding to customer inquiries:** Answering questions about products, services, policies, and account details through phone calls, emails, and live chat. + **Resolving customer issues:** Identifying problems, troubleshooting, and finding solutions to customer concerns or complaints. Required skills: + **Excellent communication skills:** Ability to clearly explain information, listen actively, and communicate effectively both verbally and in writing. + **Problem-solving skills:** Identifying the root cause of issues and finding appropriate solutions. + **Customer service orientation:** Genuine desire to help customers and provide a positive experience. + **Adaptability:** Ability to handle diverse customer inquiries and situations with patience and flexibility. + **Technical proficiency:** Familiarity with CRM systems and other relevant software tools. + **Empathy:** Understanding and responding to customer emotions and concerns. LSI Staffing is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our HR department at (316) 262-0162.