Temp to Hire **Full job description** **POSITION TITLE:** Customer Support Coordinator **REPORTS TO:** Track master Production & Service Supervisor **Job Function:** Provide technical support to the medical treadmill OEMs and their customer base. This will involve both phone/email support and field training for the OEMs sales support and service staffs. **EXPECTATIONS/RESPONSIBILITIES:** Regular attendance and starting on time are essential. Responsible for the quality of his/her own work and to not accept poor quality workmanship from others. Expected to perform at acceptable quality and performance levels and strive for continuous improvement. **Primary Responsibilities and Duties:** **Phone/Email Support** Receive, facilitate and resolve incoming service-related phone calls and emails from OEM, Distributors and end users **Service Documentation** Perform internal service administration paperwork and records, maintaining daily service call reports and customer complaint logs. **Coordinate Field Service** Coordinate field service functions with OEM or Distributor field service engineers **Field Service Duties** + Train OEM and Distributor Field Service Engineers on servicing and maintaining Trackmaster treadmills + Conduct on-site service calls at specified customer locations to perform troubleshooting and repair of defective devices. Assist OEM Field Service Engineers with on-site troubleshooting or repair of devices as required. **Coordination** Responsible for the complete processing of all customer service parts orders, including order work order generation & processing, sales order entry, packaging & shipment of parts, and properly maintaining all part shipment data in the Customer On-Line Portal. **Parts Support** Provide parts support to OEMs, Distributors and End Users, including order work order generation & processing, sales order entry, testing, packaging & shipment of parts. **Warranty** + Coordinate warranty parts returns from customers, perform testing and evaluation of faulty parts under the guidance of TM Product Manager, assist purchasing in the return of defective items to their respective vendor for appropriate credits. + Assist in the review and processing of all Track master OEM and Distributor warranty programs. **Service Bulletins** Oversee the development and distribution of all product service bulletins. **Trackmaster Decal Support** Creation of production decals for Trackmaster treadmill/ Fabrication production. **Sales Support** Provide back up to Inside Sales Administrator in areas of phone support and sales order entry. **Other duties** As assigned by supervisor **Experience, Education, Skills & Knowledge** + Strong mechanical aptitude and experience required + Strong, practical experience with electrical systems and circuitry required + Strong troubleshooting skills + Excellent communication skills + Strong organizational skills + Must demonstrate a high attention to detail + Personal integrity and dependability + Experience with Microsoft Office products (Outlook/email, Word, Excel, etc.) + Knowledge of graphics software (Adobe Illustrator, CorelDRAW, SignLab, etc.) + Relevant technical education preferred + Education: College (Associate or Bachelors) or High School LSI Staffing is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our HR department at (316) 262-0162.