JOB PURPOSE: The successful candidate will understand the daily performance requirements specific to complex gluing to deliver operational expectations in line with the company\u2019s business targets. You will have the drive to improve overall performance in the Finishing department where possible and understand where excellence \u2018\u2019is\u2019\u2019 and implement the processes to get there, consistently improving Finishing team performance. In addition to inspecting the quality of the products printed, ensuring they are to the customer\u2019s specification and deliver On Time in Full (OTIF). KEY ACCOUNTABILITIES: * To be responsible for the administration of all enquiries including estimating, sales orders, confirmations, forecasting including material demand, works instructions. customer support, call-offs, and other contract information, relating to existing, new, and prospective customers * Skillful planning will be required to maintain customer service and to achieve the key business objective of minimizing raw material and finished goods stockholding whilst maintaining continuity of supply. * To be proactive in dealing with internal and external customers * To report monthly on key metrics * To understand pricing strategies and to contribute and maximize profitability KNOWLEDGE, SKILLS, EXPERIENCE * Competent in building strong working relationships and understanding with customers and colleagues * Ability to seek opportunities for improvement in all areas of work * Ability to use PECAS and Microsoft office systems * An understanding of packaging specifications including board specifications * An appreciation of the printing process * Excellent customer service skills * Excellent organisation and administrative skills * Ability to manage multiple projects and prioritise to meet deadlines Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.