Description Job Title: Customer Service/Account Manager Location: Bergen County, NJ Company Overview: Join a growing and employee-friendly textile manufacturer in Bergen County! We are committed to providing high-quality products and exceptional service to our clients while maintaining a positive and inclusive work environment. If you have a passion for customer service and account management and want to be a part of a dynamic team, this is the opportunity for you! Key Responsibilities: · Coordinate all customer orders accurately and in a timely manner. · Liaise with sales and product teams to ensure order details are precise and meet customer expectations. · Provide prompt updates on the status of customer orders, and communicate any changes or delays effectively. · Coordinate with logistics, warehouses, and carriers to ensure on-time delivery of products. · Communicate with customers regarding order status, pricing, and product information. · Review and generate reports as required to monitor order statuses and other key metrics. · Advocate for process improvements to enhance efficiency and customer satisfaction. · Attend meetings with party venues, hotels, and corporations to establish and maintain strong relationships. · Visit and join relevant industry associations to stay engaged with the market. · Participate in various trade shows and hospitality events throughout the year to represent the company and promote our products. · Maintain ongoing communication with clients to ensure their needs are consistently met and anticipate any future requirements. · Stay current with industry trends and competitors to ensure a competitive edge. · Maintain continuity with hotel contacts as they move from property to property. · Maintain a positive attitude and be results-oriented. Business attire may be required for certain meetings and events. Requirements Requirements: · Minimum of 2 years of experience in a similar role, preferably in the textile or related industry. · Proficiency in Microsoft Excel and Microsoft Office Suite. · Excellent customer service skills with a focus on delivering superior client experiences. · Strong written and verbal communication skills. · Detail-oriented with the ability to manage multiple tasks and deadlines simultaneously. · Bachelor’s degree or Associate’s degree is preferred. · Ability to work independently and as part of a team. · Must demonstrate high levels of integrity and personal responsibility. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .