At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:   

Work in an entrepreneurial and dynamic environment with a chance to make an impact.   Develop lasting relationships with great people.   Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Customer Service Account Specialist I

The Customer Service Account Specialist I provides all levels of support to internal and external customers by troubleshooting all orders and/or delivery issues. The Specialist coordinates closely with the Operations, Planning, Cost Management and Sales teams. The Specialist is experienced in multiple national and non-national customer accounts and supports identify opportunities for process and service level improvements.

Essential Functions

Responsibilities:

Responsible for several, complex and/or key customer accounts as primary contact, driving service level to attain metric goals by understanding account dynamics.  To include:Awareness of SKU’s in customer portfolio and sourcing optionsRuns/Maintains exception and service level reports, distributing accordinglyRespond/troubleshoot to all customer requests, inquiries, and complaints in a timely manner such as emails/calls from buyers and corporate officesActs as advocate for customer with a balanced and objective approachMonitor team tracking all outbound shipments to ensure on time pick up and due diligence to track down late trucks with carriersOversees purchase order scheduling to ensure all orders are scheduled in a complete and timely manner delegating tasks as appropriate.Scope includes service performance by regional footprint, product type or per customer with national footprint and focus on a taking a proactive approach vs reactiveExercises independent judgement when resolving account concerns/issues receiving minimal direct supervision from CS Supervisor and/or ManagerOversees order modification requests ensuring they are completed in a timely manner and communicated to the buyer.Takes a proactive approach communicating updates on late orders and or rush orders to buyersCommunicates and may lead resolution on exceptions including fluctuations in daily demand and rush orders to Sales Manager, Cost Management, Planning, and Order Management only for specialty product.Reviews performance metrics and takes lead on coordinating resolutions and continuous improvement efforts with lower service performing customer accounts.Ensure trucking and production coverage sufficiently meets customer demandManage orders to the supply plan - includes identifying potential needs for rush orders to improve in-stocks as well as collaborating with Planning in allocating production when supply constrainedDrives training and implements changes from analytics findings to include new hire training and interdepartmental cross functional training to gain understanding of the Supply Chain processRepresent the company in face to face customer meetings when neededCollaborate with Sales Manager, Cost Management, Planning, and Order Management for promotional planning and executionPlease note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

Minimum Qualifications:0 Years  – Experience in Field or similar manufacturing environment0 Years  – Experience in Position0 Years  – Experience managing people/projects

              *experience may include a combination of work experience and education

Preferred Qualifications:2 Years– Experience in Field or similar manufacturing environment2 Years – Experience working in Position             2 Years – Experience managing people/projects

*experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

Lead Like an OwnerMakes safety the number one priorityKeeps alert for safety issues and escalates immediatelyEffectively prioritizes tasks based on department goalsShows respect to others and confronts interpersonal issues directlyPrioritizes resolution of customer issues effectivelyResponds promptly and honors commitments to internal and external customersInnovACTMakes recommendations to continuously improve policies, methods, procedures, and/or productsDemonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstancesIncreases performance through greater efficiencyFind a WaySeeks to develop technical knowledge through learning from other expertsUnderstands interdepartmental impact of individual decisions and actionsSeeks solutions rather than placing blameEmpowered to be GreatConsistently looks for ways to improve one’s self through growth and development opportunitiesCommunicates clearly and promptly up, down, and acrossCommunicates effectively to manage expectations

Education

Minimum Required: Associate's Degree or equivalent work experiencePreferred: Bachelor's Degree  in related field

Certification/License:

Required:           N/APreferred:          N/A

Foreign Language

Required:           None RequiredPreferred:          None Required

Typical Compensation Range

Pay Rate Type: Salary

$68,640.00 - $88,874.50 / Yearly

Benefits

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.