Customer Service Admin - Collections 1387393

A leading technology company is seeking a Customer Service Admin - Collections. The ideal candidate will be working with various stakeholders in customer organization and internal stakeholders like order management, sales, and tax, and act as the first point of contact for any escalation with regard to collection Issues and escalations. The ideal candidateThe company offers a family-oriented culture and environment!

Customer Service Admin - Collections Pay and Benefits:

Hourly pay: $16-$18/hrWorksite: Electronics Testing and Measurement Company (Colorado Springs, CO - Hybrid, Must be onsite 1-2 days a week)W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 40 hours/week, 24 Month Assignment

Customer Service Admin - Collections Responsibilities:

Communicate with customers regarding their account status and make subsequent collection of payments.Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met.Track Government billing and work parallelly with CSR and web billing team to upload invoices in various Government portals like WAWF, MPO, IPP etcIn WAWF check whether receiving report is available in WAWF by Tram Tran is Inspected/Accepted in WAWF by the DCMA Inspector and is waiting for Invoicing in WAWF.Coordinate with Government customersResolve disputesPerform Lockbox and Check deposits and work on lockbox rejections and correspondenceManage customer refunds, and adjustments.Obtain necessary supporting documents from customer to ensure finance requirements are met.Be a communication linkage with the order management team and escalations to the Sales Manager and credit department and other departments for effective resolutions.Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Collection Action PathCoordinate with finance stake holders to complete internal, external audit and help to handle audit letter from customer.Communicate with bank to resolve payment processes such as cheque, letter of credit, guarantees etc.Be the report lead and help to provide analysis, solution, and help to ensure the report result met.Solve/help the team to solve complex problems which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc.Participate in cross functions projects and initiate new idea/projects for process improvements.

Customer Service Admin - Collections Qualifications:

1-5 years of relevant experience.Bachelor's degree in finance/ business administration.Experience with WAWF, Wide Area Workflow portal.Microsoft Office proficiency, ERP systems- Oracle, Project Management. Presentation skills, exposure to local tax regulations, contracts, LC, foreign exchange, 3rd party payment etc.Proficient in Excel.Problem solving.Proactive.Good communicator.Team player and leader capable of working autonomously.Growth mindset and positive attitude.Ability to work with cross-functional teams.

Shift:

Monday to Friday from 08:00 AM to 04:00 PM.