Siemens Mobility is a separately managed company of Siemens. As a leader in transportation solutions for over 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems, as well as related services. With digitalization, Siemens Mobility enables mobility operators worldwide to make infrastructure intelligent, increase value sustainably throughout the lifecycle, enhance passenger experience, and ensure availability.
We are leaders in cutting-edge technology for the Railway Signaling sector, developing innovative products and solutions for customer satisfaction. Therefore, for the Customer Service Department, we want to incorporate a person with the role of repair administration technician. We are a collaborative and proactive group, learning every day, achieving quality products on time, overcoming challenges, and being aware of what we contribute to society.
The main function will be to provide proper attention to customers from the moment a repair order is placed until the material is satisfactorily delivered, resolving any issues that may arise throughout the process, including after-sales service.
Position: Customer Service Administrative
Main tasks:• Support the business management tool (SAP) in data entry for processing repairs.• Specific functions:• Processing customer repair requests.• Generating national and international repair records (SAP).• Requesting purchase orders.• Control and follow-up of customer repairs.• Ensuring the consistency of entered data.• Coordination of work with the factory, warehouse, and purchasing department.• Customer service.
Requirements for this position:• Intermediate education in administration (at least).• Minimum 1 year of experience in similar functions.• Previous experience in handling the ERP used (SAP).• Previous experience in customer service.• Experience in logistics.• User-level management of business intelligence tools (QLIK/PowerBI).• Handling of technical documentation.• Financial knowledge.• Commercial vision.• English: conversational level to deal with foreign customers.
We would also like you to have:• Experience in the railway sector.• Export/Customs management.• Attitude oriented towards process digitalization.• Proactive attitude.• Sociable person.
If we all thought the same, we would never think of anything new! That’s why we recruit great minds from all walks of life. We recognise that building a diverse workforce is essential to the success of our business, therefore we encourage applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation. Flexibility is our main benefit. We combine remote and presence work because work-life balance and wellbeing are essential for our teams. We are convinced that stay at home allow us to focus on activities that need more time for concentration and being at the office enhance our creativity collaborating and learning from others.
Siemens advocates for equal opportunities between men and women, as well as Diversity as a source of creativity and innovation. Having different types of talent and experiences makes us more competitive and better prepared to successfully respond to the demands of society. Therefore, we value candidates who reflect the Diversity we enjoy in our Company and encourage the coverage of positions by both men and women in underrepresented occupations.