Job Title: Customer Service Administrative Assistant Job Description The Customer Service Administrative Assistant will manage engine service program contracts, including setup for new contracts, transfers, and re-enrollments. This role involves handling overall customer information functions with in-service data in an integrated database, covering customer contact information, service contracts, utilization rates, pricing with yearly escalations, and payment & cost history for financial billing and collection. Additional duties include managing new and renewal pricing for ESA programs, providing near-term sales projections, assisting in the development of fleet-wide financial metrics, and supporting various projects related to engine service programs. Responsibilities + Manage engine service program contracts, including new setups, transfers, and re-enrollments. + Handle overall customer information functions with in-service data in an integrated database. + Manage new and renewal pricing for ESA programs. + Provide near-term sales projections for engine service contracts. + Assist in developing fleet-wide financial metrics for engine service programs profitability. + Draft and maintain engine service contracts. + Support projects related to engine service programs. + Maintain fleet utilization data reflecting fleet growth and perform periodic statistical analysis. + Provide fleet data forecasting support to Planning and MRO shop. + Develop and support the HF120Connect App and portal administration. + Handle user access requests and authorization. + Develop and coordinate marketing communication efforts, including web portals, social media, PR, and giveaways. + Manage marketing assets for exhibits and tradeshows. + Conduct market research for Personal Jet, VLJ, LJ markets, and emerging markets. Essential Skills + Financial reporting + Financial billing + Forecasting + Data analysis + Service contracts management + Marketing + ERP systems (IFS preferred) + Bachelor’s degree in business or equivalent experience + Experience in Customer Service/Marketing supporting a manufacturing or production company + Experience with managing service contracts + Experience in Maintenance and Repair shop considered an asset + Strong Excel and Microsoft PowerPoint skills + Detail-oriented and strong problem-solving skills + Ability to self-manage workload and efficiently manage multiple tasks + Strong and effective communication skills Additional Skills & Qualifications + Experience with ERP systems (IFS preferred) + Ability to present large data in an aggregate and succinct manner + Accurate financial forecasts + Timely setup of engine service contracts + Accurate fleet data utilization and forecasting Work Environment This position may require exposure to manufacturing areas where personal protective equipment such as safety glasses with side shields, mandatory hearing protection, and safety shoes are required. Some travel may also be necessary. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.