Miller Milling is one of the top four flour producing companies in the United States. Come help us make the good stuff. Because without good people to back it up, our flour is just flour. We’re always looking for dedicated people, and we offer some of the best benefits in the industry — because our team deserves nothing less. That includes full medical, dental and vision that starts on Day One, a competitive 401(k) matching program, and other perks like tuition reimbursement and flex spending accounts. To name but a few. The Saginaw Facility is soon to be the 2nd largest wheat flour milling facility in the United States producing 34,000cwts of flour (3.4 Million Pounds of Flour) per day! Utilizing cutting-edge technology, our facility stands as one of the most advanced milling operations in the country. We pride ourselves on our commitment to quality, innovation, personal and food safety, and sustainability in every aspect of our operations. Our team members and leaders strive for excellence, and we are constantly looking for ways to improve. We are looking for hard working individuals that can provide an immediate impact to our team. We pride ourselves on being able to work safely and efficiently to feed the great state of Texas. Come join the team to make product to feed your family, friends, and community. Summary: The Customer Service Administrator (CSA) is the key link between Miller Milling’s external customers and internal stakeholders serving those both inside and outside the company. The CSA is responsible for managing and maintaining strong customer relationships as the primary contact for all customers at the plant. Compensation: $60,000-$75,000 annually Primary Duties: + The CSA will receive, enter, and confirm back to customer all bulk, bag and mill feed orders. + Will be responsible for receiving and filing all Customer Documentation Daily. + Monitor Customer Service Inbox and respond to all inquiries in a timely manner. CSA will also distribute inquiries from the inbox to appropriate internal stakeholders to respond back to customers. + Manage logistics of all outbound bulk loads and report internally and externally to customers of any delays or issues. + Manage dock and pickup schedule to ensure all loads are pickup up on time and communicate to any delays internally and externally. + Work directly with logistics team to properly address any issues with carriers. + Process customer returns with all documentation needed to invoice the customer. Qualifications: + Associates Degree or equivalent related experience + 3-5 years experience in a manufacturing environment, customer service experience preferred + 3-5 years flour industry experience or equivalent preferred + Strong written and verbal communication skills + Detail oriented + Demonstrated experience with Microsoft Applications (Word, Excel, Teams) + Demonstrates effective collaboration, communication and influencing skills at all levels of an organization + Ability to devise plans of action and assess those plans regularly + Strong record of successfully dealing with problems as they arise, anticipating problems before they happen while continuing to hit deadlines + Ability to think objectively, interpret and present meaningful trend observations from quantitative and qualitative data + Prioritize tasks effectively based on urgency and importance, adapting to changing priorities as required + Willing and able to be on call for any plant related issues