Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing. We are currently looking for an experienced Customer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.

Job DescriptionHandling all customer interaction including requests for pricing, delivery dates, sales campaign enquiries, order processing, dealing with carrier issues as well as aftersales support, in a prompt, friendly, personalised and professional mannerAs a blended agent, interact with the customer across all channels (inbound calls and emails)Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions and solving problemsAdvising customers on the best services availableBuilding rapport with customersProviding a value add service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure quality of customer dataIdentify and highlight any service related issues, incidents or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targets

QualificationsExperience of working in a customer contact centre environment, providing excellence in service to the customerA passion for delivering first class customer serviceHighly developed soft skills and a strong will to serveExcellent verbal and written English communication skillsGood social and interpersonal skillsGood listening skillsFlexible enough to work as a blended agent across channels, Inbound and Aftersales, handling phone andemail enquiriesExcellent problem solving skills; solution focusedQuality focused with attention to detailA genuine interest in the campaign brand with experience and knowledge of Power ToolsEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedTakes ownership and is accountableAbility to work well under pressureA team playerIT Savvy with good MS Office (Word and Excel) and keyboard skillsThe commitment to work towards individual and team goalsFlexibility in hours of work/shift pattern

Additional Information

Shift Operational Hours:

Monday – Friday: 08.00 - 16.00 or 09.00 - 17.00

Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.