Customer Service Advisor 2
AirSwift
Airswift is hiring a Customer Service Specialist for our top chemical manufacturing client out of their corporate office located in The Woodlands. This is a W-2 contract position with a hybrid 5/8s schedule.
This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.
Interacts with customers, providing information about accounts, products and services. Generates quotes based on the customer's needs. Receives, verifies, and processes customer orders and order changes.
• Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department.
• Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information.
• Sends shipping documents to customer prior to delivery to ensure customer has all paperwork needed to offload.
• Serves as primary point of contact with existing key accounts.
• Works with accounts from placement of order through delivery.
• Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
• Works closely with sales team to understand trends and identify growth opportunities and upcoming projects.
• Enters and manages non-conformance for their customer in a timely manner.
• Coordinates all internal communication to assigned accounts.
• Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.
• Support coworkers in best practices and teamwork toward achieving an exceptional customer experience.
• Acknowledge & process new purchase orders within 24 hours.
• Portrays a positive and professional image of the company and self with interacting with customers and colleagues.
Preferred qualifications:
-SAP experience
-Oil & Gas or chemical experience
-3+ years of relevant customer service experience
This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries.
Interacts with customers, providing information about accounts, products and services. Generates quotes based on the customer's needs. Receives, verifies, and processes customer orders and order changes.
• Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department.
• Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information.
• Sends shipping documents to customer prior to delivery to ensure customer has all paperwork needed to offload.
• Serves as primary point of contact with existing key accounts.
• Works with accounts from placement of order through delivery.
• Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
• Works closely with sales team to understand trends and identify growth opportunities and upcoming projects.
• Enters and manages non-conformance for their customer in a timely manner.
• Coordinates all internal communication to assigned accounts.
• Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines.
• Support coworkers in best practices and teamwork toward achieving an exceptional customer experience.
• Acknowledge & process new purchase orders within 24 hours.
• Portrays a positive and professional image of the company and self with interacting with customers and colleagues.
Preferred qualifications:
-SAP experience
-Oil & Gas or chemical experience
-3+ years of relevant customer service experience
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