Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.

Salary - £22,500 plus commission 

InHealth sees more than 4 million patients each year and we couldn’t do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale.

The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.

Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples’ lives? If so, we’d love to hear from you!

You Will:

Support the patient’s journey from initial enquiry through to appointment booking at a Vista Health or third-party site. Encourage patients to use Vista Health services over any of our competitors. Deliver excellence to all clients, patients and internal stakeholders by working together to convert enquiries to appointments.

What you are responsible for: Answering inbound calls within agreed SLA’s and responding to queries directed from various avenues such as live chat, social media and website Booking patients into appointments in line with best practice standards (such as clinic utilisation) identified in the patient journey Converting self-referral opportunities into bookings whilst adhering to governance guidelines and maintaining accurate paperwork to support this Using appropriate questions to understand and determine the patients’ needs, resulting in first time resolution Transforming general enquiries into appointments through quality conversations, responding and reacting appropriately to buying signals Controlling call times in line with the team control charts, to ensure all conversations are efficient and of good quality Entering referral information on the in-house patient administration system Communicating relevant information to internal and external customers via email in a professional manner Locating information from various relevant sources to be able to progress patient data Maintaining appropriate records and keeping data up to date and relevant Adhering to data protection act guidelines and IGSOC standards