Job Description

Brook Street Recruitment is working with our client in Ballyclare to recruit a new full time and permanent Service Advisor.

The role will involve working closely with the aftersales team this is a central role ensuring that every opportunity is captured to provide the best service and add value to all existing customers, and to assist in identifying new customers.

Key Duties & Responsibilities:

Completion of customer invoicing in a timely fashion ensuring accuracy throughout and meeting targets setDealing with invoice queries and chasing up informationProducing reports as and when required on invoicing progress, queries etcFollowing up with cash sale customersLiaising with our accounts department to set up customer accountsBeing the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mailBooking in service visits for customer machinesLiaising with the Service Manager to maximise efficiency regarding engineer planningInforming customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the workProactively contact customers regarding requirements and to follow up on satisfaction with our serviceProactively building strong, positive long term relationships with customersCollating and reporting on feedback gained from customersEnsuring customer details are updated and correct in the system and adding new customer details in a timely fashionOther general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processingAdhoc duties commensurate with the position

Criteria

Experience of working in a fast paced customer service, administration roleAttention to detail and a very high degree of accuracy is essentialExcellent organisational and prioritisation skillsAn excellent level of computer proficiencyExcellent communication and customer service skillsAbility to work as part of a teamAbility to communicate effectively at all levels, both internally and externally, in a professional mannerBe self-motivated, proactive and have the ability to work on your own initiativeA full driving licence

Details
The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.

Salary can be disclosed on application

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.