Job Summary:

Company: Live Nation (Music) UK Ltd

Department: Cuffe and Taylor Operations

Location: Farringdon, London

Reports to: Customer Service Manager, Cuffe and Taylor

Working Hours: Full time

Contract Type: Fixed term, 6 months

Role Description

We are seeking a dedicated Customer Service Advisor to join our team on a fixed-term contract. This role will provide essential support to our customer service and operations team at Cuffe and Taylor, focusing on fan engagement, responding to customer queries, and ensuring accurate and up-to-date FAQs and event information.

As part of Cuffe & Taylor, you will be contributing to the success of renowned festivals and concerts, including Lytham Festival, Live at The Piece Hall, Scarborough Open Air Theatre, Summer Sessions, Cardiff Castle, Lincoln Castle, and many other events. Additionally, our team promotes over 1,500 theatrical shows annually across the UK.

What it’s like to work in the team

The Cuffe and Taylor team is a passionate and driven group, delivering large-scale stadium tours, multi-night festivals, and theatre productions featuring artists like Rod Stewart, Kylie, Noel Gallagher, and Little Mix.

We foster a fun and collaborative work culture, valuing teamwork, creativity, and dedication. While the role is exciting, it’s also fast-paced and demanding, requiring flexibility with working hours, including some evenings and weekends during event periods.

Who you are

Competencies / Skills / Knowledge / Experience

Strong attention to detail and organisational skillsPrevious experience in customer service (preferably in events or entertainment)Experience using Zendesk (or similar customer service platforms)Proficiency in Microsoft Excel and OutlookAbility to work in a fast-paced environment and meet deadlinesExperience in the events industry (preferred but not essential)

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

Conscientiousness is keyDriven to solve problems and to strive for constant improvement for the Customer Service team at Cuffe and Taylor

What the role includes

Respond to customer inquiries via Zendesk for festivals, concerts, and theatre showsManage and monitor accessible customer queries and access requestsKeep FAQs, festival information pages, and resident updates currentIdentify key customer service trends and report insightsAssist with volunteer management for eventsWork on-site at events and festivals as needed, including weekends and eveningsCarry out ad-hoc duties as required

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Cuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: 10th March 2025. We reserve the right to close applications at any time.

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