Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko’s Customer Service Team is looking for a WOW-provider to support its Operations and Accounting software. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you’re up to the task? 

The Customer Service Advocate – Accounting Specialist reports to the Customer Service Team Lead on our Nonprofit Daxko product.

What you'll be responsible for...

Talk the Talk.  Effectively communicate with staff at all levels in an organization and more specifically with CFOs, accountants, business managers, and auditors.Answer the S.O.S.  Answer product questions and clearly explain technical concepts to a non-technical audience. Show them the way.  Help customers better utilize our software by providing best-practice consulting and on the spot product training.Fix problems.  Be prepared to investigate and diagnose system issues via research and testing.  Own it.  You’ll need to think for yourself, take initiative, and act innovatively to help our customers and Daxko succeed.Hit the bulls-eye.  You’ll have goals around call volume and quality.  Aim high…Share your stats.  We don’t need to know your shoe size, but we will need you to report on various performance metrics.Never stop learning.  Participate in team trainings and professional development opportunities in order to become an expert.

QualificationsAccounting knowledge is a mustSelf-starter mentality with the ability to take ownership of individual workStrong interpersonal and communication skillsStrong computer and multi-tasking skillsCreate, build, and maintain relationships and rapport with clientsIdentify complex problems and information to develop and evaluate options and implement solutionsAbility to work comfortably in a fast-paced, high-volume call center environmentAbility to handle stressful situations or dissatisfied customersTrain and teach others how to use product(s)Availability to work 8 hours each day, Monday through Friday with periodic on-call time

Required Education and Experience:

Bachelor’s degree with an Accounting Major/Minor or related field OR two (2+) years of accounting experience

Preferred Education and Experience:

Bachelor’s degree with an Accounting Major/Minor or related field1+ years of relevant experienceCustomer Service ExperienceTechnical, help-desk, or support experienceExperience using a CRM software, such as Salesforce

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include: