Customer Service Agent
Acosta Group
**DESCRIPTION**
Operations Support Specialist
When you join Premium as an Operations Support Specialist, you become an integral part of a collaborative culture representing some of the most significant brands in the world.
What’s in it for you?
* Enjoy the perks of joining a St. Louis Post Dispatch Top Workplace.
* Premium-provided training to help elevate your skills.
* Room to grow with Premium - we love promoting from within.
What will you do?
* Aid retail associates and Premium representatives that call into our contact center.
* Assist callers with service order questions, job instructions, onboarding and propriety system access.
* Provide step-by-step technical and merchandising support over the phone.
* Ensure customer satisfaction with professionalism and positivity.
* Execute outbound calls to ensure in-store compliance.
* Thoroughly document and report all activity through Premium’s online tracking system.
* Review photos and complete quality checks.
How will you succeed?
* Using your stellar problem-solving skills to offer creative solutions.
* Leveraging your exceptional ability to multi-task.
* Proving your expertise in the Microsoft Office Suite and similar programs.
What skills should you have?
* High school diploma required.
* Must be able to type/keyboard a minimum 35 WPM.
* Two years' call center experience required.
* Exceptional customer service skills required.
* Microsoft Office Suite experience preferred.
* One year in retail merchandising and/or consumer packaged goods and/or consumer electronics experience.
So, are you Premium?
**RESPONSIBILITIES**
Please refer to the posting description for requirements.
**QUALIFICATIONS**
Please refer to the posting description for qualifications.
**ABOUT US**
Acosta, and its subsidiaries, is an Equal Opportunity Employer
**Job Category:** Retail
**Position Type:** Full time
**Business Unit:** Sales
**Salary Range:** $31,800.00 - $47,700.00
**Company:** Premium Retail Services, LLC
**Req ID:** 2386
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